Caremark
Thanet was started in 2012 by me and Jayne, my wife. We are always looking for
outstanding carers to join our existing team. We know that the quality of care
that we provide is only as high as the quality of the people who deliver that
care for us. For that reason, we don’t just accept anyone and everyone who
wants to join us.
Let’s face
it; working in home care is not for everyone. It takes a certain type of person
to work as a care and support worker in domiciliary care. It takes a certain
type of person with that little bit extra to work for Caremark Thanet. Do you
have what it takes to work in the care sector? Do you have what it takes to
work in the care sector and that little bit extra that it takes to work for
Caremark Thanet?
The very fact
that you are still reading this suggests that you believe that you have what it
takes to be one of our care and support workers. Well, I tell you what, keep
reading. After you have finished; if you still think you have what it takes,
get in touch with us.
Let me begin
by saying that we don’t set high standards for our carers: we set the highest
standards. We know that for many people who might be thinking about joining us
that we expect too much: but we think that this is more than reasonable. After
all, if you become one of our carers you will, along with our other carers, be
the most important people in the business. I’ll repeat that just in case you
missed it the first time: if you become
one of our carers you will, along with our other carers, be the most important
people in the business.
The reason
you and our other carers are the most important people in the business is
because it is you who deliver the services to our customers. When you go out to
our customers you are our representative, our ambassador and, more importantly,
you are the person who cares. Without you there is no Caremark Thanet; without
you there is no care service; quite simply, without you there is no care.
Therefore, we
think we are quite reasonable in having the highest expectations of you. Let me
tell you what some of those expectations are. I’ll just mention three, just to
give you an idea. First, we expect that you will always be punctual and always
carry out all your scheduled visits. Being late for a meeting with us or one of
your colleagues is bad; being late for a care visit is unforgivable; missing a
care visit is shameful. We say never be on time: we say be early. We accept
that very occasionally the world can conspire against you. We know you don’t
have a crystal ball. We know you don’t know if there’s going to be a traffic
jam tomorrow. However, mostly crystal balls are not needed. For example, if you
live in Thanet, you don’t need a crystal ball to know that the traffic is
unpredictable.
Second, we
expect you to be professional. You are our representative. When our customers
deal with you they will form an impression of you and that will influence the
impression that they form of the company. We want that impression to be the right
one. Working for Caremark Thanet you are never just a carer. You will be one of the most important people in your
customer’s life. You will be one of the most important people in our business. A
responsibility that is too much for some people. Caremark Thanet is not just a care provider. It is a company
that employs some of the most important people in the lives of its customers.
Could you be one of them?
Third, we
expect you to provide a level of service to our customers that is outstanding.
Our customers are the reason we are here. Our customers have a choice. They can
choose to have care from another home care company. It is because of the high
quality services that our carers provide that our customers choose to stay with
us. We can only tell our customers that our carers are outstanding: you can
demonstrate it. And we expect you to do that.
If you have
got this far you will have formed the view (correctly) that we have
uncompromisingly high standards – as I said above we set the highest standards.
You might be forgiven for thinking that it’s all take and no give on our part.
But that is very far from the truth. Just as we feel entitled to have high
expectations of you, we feel that you are entitled to have high expectations of
us.
If you become
one of our care and support workers you will be joining the best team of carers
in Thanet. You will be rewarded with pay rates that are amongst the best (if
not the best) on the Isle for carers. We will ensure that you are allocated to
customers on a permanent basis. You will have a full induction and training.
You will find a support system that is just about as good as it is possible to
have.
If you prove
yourself to us; we will invest in you because we know the value of good carers.
When we find good carers we want them to stay with us. Where possible we will
provide you with the training that will develop you in your career. We feel
that it is important that you see working for us as a career not just a job. If
you think working for us will be just a job: it is not the career for you.
But we know
it’s a career that’s not for everyone. Do you have what it takes to work in the
care sector? Do you have what it takes to work in the care sector and that
little bit extra that it takes to work for Caremark Thanet?
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