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Wednesday, 12 June 2019

What Do you want From Employment?

Introduction

I read an article recently that suggests that there are three things that you want from employment: career, community and cause. The article was based upon surveys conducted amongst staff employed by Facebook; however, it is my view that the survey results will apply pretty much generally. Certainly at Caremark Thanet we offer each of these things.

Career: You Are Never Just a Carer

For people with talent and ambition we offer some of the most fantastic opportunities in domiciliary care: And these opportunities involve careers not just jobs. When you work for us you are not just a carer; you are one of the most important people in our business.

Carers receiving their certificates



Our ethos "We believe that our customers are the most important people for our business; that our care and support workers are the most important people in our business; that a socially responsible business is most important for everyone. We are part of the service sector."

We have some incredible training and progression opportunities. We have people studying courses that range from short online courses up to level 5 management qualifications. We are extremely proud of the fact that most of our management team are internal appointments.


Community: It's About all of Us

We believe in communities; in the Thanet community and the wider East Kent community. We believe in the people who make up our community. Our carers and our customers. We believe that each of us has opportunities to contribute to the store of community well-being. We believe that each of us has a duty to ourselves and our communities to develop ourselves to enable us to play a greater role in creating community well-being. We believe that one of our responsibilities as an employer is to provide opportunities for our carers to develop their talents to allow them to play that greater role in creating community well-being.

"[I]nteraction enables people to build communities, to commit themselves to each other, and to knit the social fabric. A sense of belonging and the concrete experience of social networks (and the relationships of trust and tolerance that can be involved) can, it is argued, bring great benefits to people."

Cause: Creating Community Well-being

We are not an ordinary domiciliary company. We are a community engaged domiciliary care company. We believe that connected communities are stronger communities and that stronger communities are good for the well-being of every person in that community. That is why we support a whole range of community organisations and events; and that is why we organise our own events that bring together our carers, our customers and our community.

Christmas Carol Concert

In the last two years we have organised a comedy night, a quiz night a variety afternoon, a Christmas Carol Concert and many more events. Some of these events have helped us raise over £3500 for East Kent Hospital’s Dementia Charity Appeal. These events and our fundraising activities are excellent examples of how we contribute to the store of community well-being.

What do you want from employment?

Don't miss out on our opportunities. Call us today: 


Garry Costain is the Managing Director of Caremark Thanet, a domiciliary care provider with offices in Margate, Kent. Caremark Thanet provides home care services throughout the Isle of Thanet. Garry can be contacted on 01843 235910 or email garry.costain@caremark.co.uk. You can also visit Caremark Thanet's website at www.caremark.co.uk/thanet.







Tuesday, 11 June 2019

Do you Live in Margate?

Do you want to work in domiciliary Care?

We are looking to recruit a number of people to join our team of care and support workers in Thanet. We currently provide help to around 250 people and employ over 100 people. We are particularly keen to recruit car drivers in  Margate. However, we have work throughout Thanet.

Carers receiving training certificates

We are looking for people with talent and ambition; who are flexible and reliable; and who share our ambition to transform domiciliary care. When you work for us you are never just a carer; you are one of the most important people in our business.  
Our ethos: "We believe that our customers are the most important people for our business; that our care and support workers are the most important people in our business; that a socially responsible business is most important for everyone. We are part of the service sector."
We have some fantastic opportunities for the right people. These are not just jobs; they are careers. We can offer very competitive rates of pay; petrol payments;  promotion opportunities; pensions; free uniforms, and last, but by no means least, some of the most exciting training opportunities in Thanet. 



Do you want to work for a company that has an ambitious vision? Do you want to work for a company that is uncompromisingly and unrelentingly customer focused? Do you want to work for a company that recognises and rewards your reliability, hard work and commitment? Do you want to work for a company that is engaged with the local community?

Our Vision: "To be Thanet’s first choice private domiciliary care provider for customers and carers."
Don't miss these fabulous opportunities. If we sound like a company that you would like to work for, contact us today on: 01843 235910 or email: thanet@caremark.co.uk.


Garry Costain is the Managing Director of Caremark Thanet, a domiciliary care provider with offices in Margate, Kent. Caremark Thanet provides home care services throughout the Isle of Thanet. Garry can be contacted on 01843 235910 or email garry.costain@caremark.co.uk. You can also visit Caremark Thanet's website at www.caremark.co.uk/thanet.

Wednesday, 17 April 2019

Caremark Thanet's Dementia Conference 23 April 2019

Dementia in Thanet

The Alzheimer's Society suggests that in the UK this year 225, 000 will develop dementia, a rate of approximately one person every three minutes. 

Dementia respects no-one. It has no sympathy for illness, for gender, for status. Dementia will touch the lives of many of us. It is estimated that in Thanet there are over 2000 people living with dementia and this figure will rise to approximately 3000 in 2026. In Kent the figures are over 22 000 people currently living with dementia, rising to over 30 000 in 2026. Nationally, it is estimated that there may be some 850,000 people living with dementia. One of the biggest challenges for people affected by dementia is finding reliable information. And information is the principal aim behind our dementia conference. 

Information About Dementia: The Challenge

Finding information about dementia is sometimes very challenging. Sometimes you can’t quite find what you want; sometimes there seems too little information, and sometimes far too much – often conflicting – information. 

The aim of our dementia conference is to bring together a number of experts in dementia and related areas and an audience of people with an interest in dementia. The event is open generally to the public. If you know anyone who might benefit from attending our conference, please pass on details to them. 



The event will be held at the Yarrow Hotel, Ramsgate Road, Broadstairs CT10 1PN. It starts at 10.00 am and runs through to approximately 13.00 pm. This may not answer all the questions that you have. If it does not, it may well sign post you in the right direction to find answers.   

Organising conferences that give information about various areas of health and social care is something that we will be doing much more in the future. If you want more information about our dementia conference or future events, please contact Jemma Clayton on 01843 235910.

Garry Costain is the Managing Director of Caremark Thanet, a domiciliary care provider with offices in Margate, Kent. Caremark Thanet provides home care services throughout the Isle of Thanet. Garry can be contacted on 01843 235910 or email garry.costain@caremark.co.uk. You can also visit Caremark Thanet's website atwww.caremark.co.uk/thanet.

Wednesday, 6 March 2019

Moments of Truth and Creating Community Well-Being

What is a Moment of Truth

The term “moment of truth” is used quite a bit in marketing. We’ve adopted this term to recognise the impact that our carers have when they do something special for a customer. We use the term in a way that is very similar to how it was used by Jan Carlzon in a book entitled (would you believe) Moments of Truth. I should wholeheartedly recommend this work to you if you are even vaguely interested in inspiring leadership stories. Carlzon recounts the way he turned around a failing Scandinavian Airlines System (SAS) in the early to mid-1980s.
Carlzon became Chief Executive Officer of Scandinavian Airlines System (SAS) in 1981 and transformed its fortunes. When he took up his post, the company was losing about $20 million, a year later it turned a profit of about $54 million. He did this by concentrating on the customer experience. He managed to get most of his workforce to buy into his vision. SAS developed an unrelenting, uncompromising, obsessive customer focus.
Carlzon explained that a moment of truth occurred when a customer had an interaction with an SAS employee. He estimated that each day there were about 50, 000 of these moments of truth, probably lasting no more than 15 seconds. He called them moments of truth because this moment in time is an opportunity for an SAS employee to provide a customer with a peak experience. It is, of course, equally an opportunity to leave customers feeling deflated. In short, then, a moment of truth is a brief moment in time when an employee can delight or deflate a customer.

Caremark Thanet’s Moments of Truth

As a domiciliary care provider, we have hundreds of moments of truth each day and almost inevitably some of these interactions will provide carers with the opportunity to delight or deflate customers. When carers delight customers, it gives us wonderful opportunities to recognise the fantastic work that they do. We invite customers and their families to tell us about the special things our carers do. We also invite our carers themselves to tell us about the things they or their colleagues have done. Each month we choose three winners. Each winner receives either our gold, silver or bronze moments of truth award.
Some of our moments of truth winners
What delights a customer can be something that may seem quite small. That does not mean that it is without monumental significance to the customer concerned. The customer who is anxious because he can’t get out to post his weekly letter to his sister will be delighted when his carer walks twenty yards to the post box to ensure his letter is sent. Of course, the actions of some of our carers are, occasionally, far from small.

Creating Community Well-Being: Transforming Domiciliary Care

We did not call our recognition awards moments of truth just because we thought it sounded good – it does sound good by the way. We chose it because it says something fundamental about the type of company we are. We are not an ordinary domiciliary care provider. We are different. We are different because by our activities we are creating community well-beingand transforming domiciliary care. And to do this we need people who buy in whole-heartedly to our belief that creating community well-being and transforming domiciliary care are the right things to do.

Creating Community Well-Being

The people who care for our customers are special people. We expect our carers to buy into our vision of a world where their actions can have a very positive effect on the well-being of the community in general.
We live in an interconnected world. By providing outstanding care to our customers - something upon which we will never compromise - we are making a significant contribution to the store of community well-being. But we do far more. We do far more by making further contributions to the store of community well-being. We do this in many ways. One way is by providing fantastic opportunities for our carers to progress personally and professionally.
We believe in communities; in the Thanet community and the wider East Kent community. We believe in the people who make up our community. Our carers and our customers. We believe that each of us has opportunities to contribute to the store of community well-being. We believe that each of us has a duty to ourselves and our communities to develop ourselves to enable us to play a greater role in creating community well-being. We believe that one of our responsibilities as an employer is to provide opportunities for our carers to develop their talents to allow them to play that greater role in creating community well-being.

Moments of Truth and Community Well-Being

Our moment of truth awards recognise occasions when carers have delighted customers. They also represent occasions when carers have contributed to the store of our community’s well-being. It might only be a small addition, but like grains of sand small additions grow.

Recognising achievement

Could you buy into our vision? Do you want to play a significant role in your community? Why not find out more about the type of company we are and our opportunities for you.

You can telephone us, find us on Facebook and Twitter. We have a blog – Domiciliary Care Matters – and I have a Linkedin page. I’ll look forward to hearing from you.
Garry Costain is the Managing Director of Caremark Thanet, a domiciliary care provider with offices in Margate, Kent. Caremark Thanet provides home care services throughout the Isle of Thanet. Garry can be contacted on 01843 235910 or email garry.costain@caremark.co.uk. You can also visit Caremark Thanet's website at www.caremark.co.uk/thanet.

Monday, 4 March 2019

Contributing to the Store of Community Well-being in Domiciliary Care

Caremark Thanet: The Reason We Do What We Do

Let me tell you about us. We are a domiciliary care company serving the Isle of Thanet. And we are different. We are different not simply because we provide outstanding care - what else would you expect from a domiciliary care provider - we are different also because of the reason we do what we do.

The reason that we do what we do is to contribute to the store of community well-being. Providing outstanding care, of course, contributes to the Thanet community’s store of well-being. However, we do more; much more.


Caremark Logo

At Caremark Thanet, we believe in communities, especially the Thanet and wider East Kent communities. Our business philosophy is very much based upon strengthening the indivisible links that exist amongst a very important trinity; a trinity that consists of everyone at Caremark Thanet, each of our customers and each person in our community. 


We live in an interconnected world. By providing outstanding care to our customers - something upon which we will never compromise - we are making a significant contribution to the store of community well-being. But we do far more. We do far more by making further contributions to the store of community well-being. 


How We Do More

We do more by being a community engaged organisation. We believe that connected communities are stronger communities and that stronger communities are good for the well-being of every person in that community. That is why we support a whole range of community organisations and events; and that is why we organise our own events that bring together our carers, our customers and our community.

Christmas Carol Concert

In the last two years we have organised a comedy night, a quiz night a variety afternoon, a Christmas Carol Concert and many more events. Some of these events have helped us raise over £3500 for East Kent Hospital’s Dementia Charity Appeal. These events and our fundraising activities are excellent examples of how we contribute to the store of community well-being.

What Is Well-Being?

Now here is an interesting question. Have you ever thought about what well-being actually means? You probably haven't and if you did you may find an answer difficult to arrive at, There is quite a burgeoning body of writing on the subject of well-being. Some believe that it is possible to measure well-being; indeed the government has attempted to measure it. 

Although it is difficult to explain, a lot of people have said a lot of things about well-being. I've just searched on Google for "what is well-being" and received over five billion results!. The thing is; well-being is important to all of us. Yet if asked to explain well-being, we may be at a loss. We can probably say that our well-being is high or low; good or bad or indifferent; but we may struggle to say exactly why our well-being is as it is. 

Although it's not easy to say precisely what it is; we can say, without any hesitation, that well-being is much more that just physical health. Certainly, our physical health is one part of our well-being. However, it is quite conceivable that someone in poor physical health may have good overall well-being. 

There are a whole range of factors that will contribute to our well-being; there are just two, though, that I want to highlight: the quality of our network of relationships and the strength of our community links. I want to highlight these because they are so important to everything we do at Caremark Thanet. They are central to our community engagement programme and our work to create community well-being.

Connected Communities Are Stronger Communities


The idea of social capital is not new. The term has been used for well over a century and the idea itself can be found in writing dating way before this. It is however from the 1980s onward that a new found academic interest arose particularly in works by Pierre Bourdieu in France and James Coleman and Robert Putnam in the USA. 


Margate Carnival 2018

There are differences, inevitably, in the work of each author and there exist multiple strands, straddling various disciplines, to the many discussions of social capital. However, a theme that is important for this article is that of the benefit that individuals and communities gain from the trust and support that the many networks that strong communities can provide.  Community well-being and social capital are clearly related concepts. 

Our Recruitment Philosophy

Would you like to be a part of this? We are always looking for people to join our team of care and support workers. When we recruit, we are very exacting. Of course, we look for people who are caring and reliable. But we look for something more - as you might expect given what I have written so far. 

We look for people who share our vision of making our community stronger by contributing to its well-being. Its hard work but supremely rewarding. Our expectations of you are enormously high, and one of our expectations is that you will have high expectations of us.
Recognising the outstanding work of our carers

We also look for people who understand the importance of developing through education and training. We believe that it is important that we all take responsibility for our self-development. That is one simple way of creating community well-being. By developing our knowledge and skills we can play a greater role in our communities. And that creates community well-being.

An essential part of everything that happens at Caremark Thanet is the training opportunities that we provide. We know that education and training can have a transformational effect on people's lives. As an employer, it is right that we encourage your self-development and provide opportunities for this to happen. When you work for us you are never just a carer; when you work for us, it is not just a job it is a career. The opportunities we have are transforming domiciliary care.

If you like what you have read so far, and you appreciate the transformational potential of education and training; we may be just what you are looking for. Why not have a look at our website: www.caremark.co.uk/thanet. You can also find out a great deal about the type of company that we are by visiting our Facebook page:  
https://www.facebook.com/caremarkthanet

After you've had a look at us, I'll look forward to hearing from you.

Garry Costain is the Managing Director of Caremark Thanet, a domiciliary care provider with offices in Margate, Kent. Caremark Thanet provides home care services throughout the Isle of Thanet. Garry can be contacted on 01843 235910 or email garry.costain@caremark.co.uk. You can also visit Caremark Thanet's website at www.caremark.co.uk/thanet.



Sunday, 27 January 2019

Working in domiciliary care is not right for everyone...

...but might it be right for you?

Do you want a career in domiciliary care? Yes we did say a career in care. Let's just emphasise that again, because at Caremark Thanet, we are looking for people who want a career not just a job. 
Working in domiciliary care is one of the most challenging yet rewarding jobs that there is. At Caremark Thanet, we have some of the most exciting opportunities around for talented, ambitious people who work in domiciliary care or who would like to work in domiciliary care. If this sounds like something that might interest you, we invite you to join us at Smith Court's Hotel in Margate on Wednesday 30 January at 10.00 am to found out more about us. 

Our Open Day

We are not just another domiciliary care company. We are different. We are different for many reasons. Too many reasons to go into in this article. This article can only give you a taste of why we are different. If you find this taste palatable and your appetite is whetted, why not do a bit of research and find out about us. Look at our websiteFacebook pageblog and our reviews on homecare.co.uk. When you have done that ask yourself one question: Is Caremark Thanet the type of company that I want to work for? 
Caremark carer and customer

If you answer yes, then you must come along to our open day and see what we have to offer. The day will start at 10.00 am and we should be finished by 12.00-12.30. Smith's Court Hotel is a fabulous venue where we are always made to feel very welcome.
The format for the day will run something like this. We'll begin with a short presentation that will tell you a little about us, our ethos, our expectations of you and what you can expect from us. We will also touch on some of the amazing training opportunities that we can offer to the right people. We will also explain some of the other rewards - like progression opportunities - that are available for talented people who want a career in care.
Next we'll have a talk from our training manager who will tell you much more about our training opportunities and our initial training course that everyone undertakes. 
You will also hear about our community engagement activities. At Caremark Thanet we are a community engaged organisation. We believe passionately that we can do more than provide outstanding home care. We do more by being a community engaged organisation.We live in an interconnected world. Everyone who works for Caremark Thanet, and everyone who is cared for by Caremark Thanet, is part of the Thanet and wider East Kent communities. There is extensive evidence that shows that connected communities are healthier communities. We believe that our community engagement programme contributes in a small but positive way to the store of community well-being.
We will then give you the opportunity to talk openly to one or two of our carers and one of our customers. You can ask whatever questions you like. This is your chance to find out what it is really like to work for Caremark Thanet and to be cared for by Caremark Thanet. 
Finally, if you feel that we might be what you are looking for, we will give you an application pack to take away. 
If you would like to come along to Smith's Court Hotel on Wednesday 30 January, contact our Business Development Manager, Jemma Clayton to reserve your place. Jemma can be contacted on 01843 235910; or jemma.clayton@caremark,co.uk. 

Garry Costain is the Managing Director of Caremark Thanet, a domiciliary care provider with offices in Margate, Kent. Caremark Thanet provides home care services throughout the Isle of Thanet. Garry can be contacted on01843 235910 or email garry.costain@caremark.co.uk. You can also visit Caremark Thanet's website at www.caremark.co.uk/thanet.


Friday, 2 November 2018

Are You a Care and Support Worker?

Working in Home Care

Working in home care can be very challenging yet extra-ordinarily rewarding. If you are working in home care you will, of course, be well aware of this. At Caremark Thanet, we have some fantastic opportunities for the right people. If you are working in home care, why not read on and see what we look for and what we can offer.

Caremark care and support workers

Caremark Thanet

We have been providing care for the residents of Thanet since 2012. In that time we have built up an enviable reputation for the exceptional quality of the care that we provide and the exceptional working opportunities that we offer. 

Caremark Thanet are part of a franchise network of over a hundred offices. The Caremark brand stands for excellence and up and down the country there are thousands of care and support workers just like you who everyday make excellent care a reality. for these people, every day excellence is the everyday.

We provide well over 2000 hours of care each week and, at the time of writing, we employ over 100 people. To put that into perspective, that is the equivalence of around 75 full time jobs. We are constantly growing; therefore, we are constantly recruiting. 

Anyone who joins us will have to buy into our ethos. Our ethos is very simple:
We believe that our customers are the most important people for our business; that our care and support workers are the most important people in our business; that a socially responsible business is most important for everyone.
Our ethos does not consist simply of words on the page. It is something that informs everything we do.

We care passionately about the Thanet community. Our approach to business is very much based upon the indivisible links that exist amongst everyone at Caremark Thanet, our customers and our community.


Thanet landscape


We live in an interconnected world. We provide outstanding care to our customers and this is one, exceptionally important, way that we contribute to the stock of community well-being. However, we do more than this.


We go further, by organising our own events. We and others engaged at those events further contribute to the stock of community well-being.

What We Look For in Care and Support Workers

There are a small number of qualities that we look for. Each of these qualities are things that cannot be taught. They will be part of your make up; part of what makes you the person that you are. These are all very much related to each other.

First, you must be caring. This may seem like stating the obvious; it is stating the obvious, but it has to be stated. Just because you are working in care it does not follow that you are caring. You have only to look at some of the horrendous abuse cases that have appeared in the media to appreciate that there are people working in care who should not be. We often talk about the mum test: would you let this person look after someone you love?

Second, you must be reliable. It is impossible to overstate how important this is. We care for some of the most vulnerable people in our society. These people come to rely upon you. They come to trust you. This places a heavy burden of responsibility upon you. You owe a duty to your customers not to let them down and harm that trust they have reposed in you.

Third, you must be trustworthy. When you work in care you become an important part of the lives of the people you care for. This is a position of trust. Abusing that trust is one of the worst things you can do.

Fourth, you must have the ability to get along with people. The people we look after come from all sections of society. Our duty, your duty, is to provide the same high quality of care to each of our customers. We are all different. We all have our beliefs, our opinions, our ways of life. To work in care you have to respect everyone, no matter what.

Fifth, you must be flexible. Things change constantly in home care. Responding to our customers ever changing needs is not an inconvenience; it's a privilege.

Sixth, you must be prepared for hard work.

What We Expect

We have the highest expectations of the people who come to work for us. You must buy into our ethos. We will never compromise on the high quality of care that we deliver to our customers: each time, every time. This places great demands on you. We offer no apology for insisting that everyone who works for us meets our exacting standards. 

We expect you to have high aspirations for yourself. And we expect you to have high expectations of us. We expect you to be self-reflective and always challenging yourself to do better. We expect you to be ambitious. We expect you to be motivated by the facts: that working for us is not just a job, it is a career; that you are never just a carer, you are one of the most important people in our business; that if you have the talent and drive to succeed, we will provide you with the opportunities for that success.

What We Offer

You should by now appreciate that working for us is not an easy option. We expect a great deal. For some we expect too much. However, for those of you who can meet our exacting standards we have a great deal to offer. 

First, we offer highly competitive rates of pay.

Second, when you join us you will undertake a full one week introductory training course - whatever your previous experience. We also use this as an extended selection process. It gives us time for a number of people to have a good look at you and decide whether you have what we are looking for. Equally, you have the chance to have a good look at us.

Care and support workers using a hoist


Third, once you have found your feet we have some of the best training opportunities that exist. The world of domiciliary care is changing. We will be at the forefront of these changes. To do this we need people with the talent and ambition to become experts at what they do. 

Fourth, we offer some fabulous progression opportunities for the right people. Most of our current management team are internal appointments. We are growing rapidly and will constantly need to expand this team. We are also opening an office in Dover, which will create more progression opportunities.

Fifth, we are a community engaged provider. We believe passionately that we have a duty to help increase the store of community well-being. And we want you to play a role in this. You will have opportunities to take part in our many community engagement events. When you work for us you are one of our ambassadors. We want you to feel that you have a connection with us and a connection with our community. Our community engagement events give you the opportunity to help us contribute to the store of community well-being.

Sixth, we are a very ambitious company. We have a very simple vision: we want to be the first choice domiciliary care provider for customers and carers. And you will play a significant part in helping us achieve this. We are a learning organisation. We always look for ways to improve. Therefore, we will constantly seek out your views. In fact, we go further than this. We believe that you have a duty to give feedback to us. If you feel that there is something we should know, it is your duty to tell us.

Seventh, the support we offer is second to none. We have an open door policy. You are welcome to speak with anyone in the organisation so long as he or she is free. We are very busy so we always suggest you telephone to make appointments; however, there is always someone available to speak with you. We will schedule in up to six one to one meetings for you. These are opportunities for you to tell us how things are going and for us to give feedback to you. It is very important that you receive feedback from us as well as you giving feedback to us.

Eighth, we will always seek to recognise your achievements. Indeed, we will go out of our way to find out what you have done that should be recognised. When you have a supervision, we will ask you to tell us about a moment of truth. A moment of truth occurs when you have an engagement with a customer - sometimes it can be a member of a customer's family or occasionally a member of the public. A moment of truth is your opportunity to delight or deflate a customer. Carers delight customers by doing something outstanding. 

In Conclusion

If we sound like the type of company you'd like to work for, why not get in touch. You can call us on: 01843 235910 or email us at thanet.recruitment@caremark.co.uk. If you want to find out more about us go to: 




Our Twitter account: https://twitter.com/caremarkthanet


Garry Costain is the Managing Director of Caremark Thanet, a domiciliary care provider with offices in Margate, Kent. Caremark Thanet provides home care services throughout the Isle of Thanet. Garry can be contacted on 01843 235910 or email garry.costain@caremark.co.uk. You can also visit Caremark Thanet's website at www.caremark.co.uk/thanet.