Monday, 18 September 2017

Caremark Thanet's Cheese and Wine Evening

On Friday 15 September we held a cheese and wine evening for our customers. The event was held at Smith's Court Hotel in Margate. The hotel is a fantastic venue for events like this. We have used the hotel for training days, recruitment days and now our cheese and wine evening, and we are never disappointed.

Our evening had several aims. Firstly, we wanted to say a little thank you to our customers and provide an opportunity for them to meet and socialize with each other.

Secondly, our customers had the chance to meet some of the Caremark Thanet staff whom they would not under normal circumstances have a chance to meet.

Thirdly, and very importantly, we provided an opportunity for customers, their families and friends to get expert advice from specialist dementia nurses, Karen Scrivener and Lorna Shadbolt, who were joined on the night by Victoria Adley who is the Fund Raising and Development Officer for East Kent Hospitals. We'd like to say a very big thank you to Victoria, Lorna and Karen for giving so generously of their time.

Victoria, Karen and Lorna are pictured below with one of our customers.

The feedback from those who attended was extremely positive. The specialist dementia advice was particularly well received. Such was the success of the evening that we intend to do other events throughout the year.

Garry Costain is the Managing Director of Caremark Thanet, a domiciliary care provider with offices in Margate, Kent. Caremark Thanet provides home care services throughout the Isle of Thanet. Garry can be contacted on 01843 235910 or email You can also visit Caremark Thanet's website at

Sunday, 17 September 2017

Care and Support Workers Recruitment Open Day: 12 September 2017

Caremark Thanet held another exceptionally successful open day on Tuesday 12 September 2017 for prospective care and support workers. The purpose of these events is to provide information to people who want to work in domiciliary care, generally, and for Caremark Thanet, in particular.

Fourteen people attended the event at the The Yarrow Hotel in Broadstairs. The format of the event aims to give people all the information they need to make an informed choice about working in domiciliary care for Caremark Thanet.

Business Development Manager, Jemma Clayton, got things started with an introduction session. This was followed by a brief presentation by Managing Director, Garry Costain, which focused on the high expectations that the company has for its care and support workers and the rewards and opportunities that are available for outstanding, reliable care workers. Following the presentation, there was then a chance for people to ask Garry any questions that they had.

Next, attendees had the chance to chat with one of Caremark Thanet's care and support workers and its Senior Supervisor. This was a chance for people to ask someone who is doing the job questions about what it is really like to work for Caremark Thanet.

All attending received application forms; several were filled in immediately and several more have been returned subsequently. Interviews will be held over the next two weeks or so.

If you'd like more information about working for Caremark Thanet or about future open days call: 01843 235910; email:

Garry Costain is the Managing Director of Caremark Thanet, a domiciliary care provider with offices in Margate, Kent. Caremark Thanet provides home care services throughout the Isle of Thanet. Garry can be contacted on 01843 235910 or email You can also visit Caremark Thanet's website at

Saturday, 9 September 2017

Caremark Thanet: Our Ethos, Our Values, Our Vision, Your Care, Your Choice

My name is Garry Costain and I’m the managing director of Caremark Thanet, a domiciliary care provider serving the residents of Thanet. The company was set up by my wife, Jayne, and me in 2012. We were registered with the Care Quality Commission in November 2012 and we delivered care to our first customer in December 2012.

Our Ethos
Right from the start we had a very clear ethos. This has never changed; it never will change; it is very simple. We believe that our customers are the most important people for our business; that our care and support workers are the most important people in our business; that a socially responsible business is most important for everyone. We are part of the service sector. We provide an essential service often to some of the most vulnerable people in our society. We will never compromise on the quality of the care that we provide and this is reflected in our values.

Our Values
If you're looking for home care for yourself or for another; you have a choice. We’d like you to choose in our favour. But, why should you? We’d like you to become our customer, remain our customer and recommend us to others. Why should you?  Those people to whom you recommend us; we’d like them, in turn, to become our customers. But, why should they?

If we cannot meet your needs and exceed your expectations; there is very little incentive for you to become one of our customers. We know you have a choice. Therefore, we aim to provide a service of the highest quality. And everything starts with our values.

1.      Our duty is to do all we can to provide an outstanding service to you. Providing a service to you is not an inconvenience. It is the reason that we exist. If people did not want our services, Caremark Thanet would not be needed. You pay to receive a service. Providing that service is not an inconvenience, it is a privilege, it is our duty, it is a privileged duty.

2.      Our duty is to provide a service that meets your needs. If we are unable to do this we should explain this to you. The service we provide to you should respond to your changing needs.

3.     Our duty is to uphold your dignity, support your independence and promote your safety. However, we recognize that it is not for us to attempt to eliminate risk from your life. On the contrary, we recognize that there is dignity in risk. We believe that the independence to determine the course of our lives is something we should cherish for ourselves and promote for others. Maintaining independence may involve taking risks. Taking risks promotes dignity, enriches lives and empowers the risk taker. To deny this opportunity to our customers would be to disregard our duty.

4.      Our duty is to provide help not to take over. Where possible, we should do all we can to ensure that you are an active participant in your care not a passive recipient. 

      Our duty is to do all we can to help you to remain as independent as possible and to remain living in your home for as long as possible. For many of us, the thought of having to leave our homes is unbearable. Our homes are part of us; and we are part of our homes. They often reflect our identities and the identities of other significant people in our lives. They are our tranquil sanctuaries from the disorder and confusion of a turbulent world. Our homes hold our dearest memories and are where we are most comfortable. Helping you remain in your home is, perhaps, the single most important thing we do.

      Caremark Thanet is a socially responsible local business. Where possible we buy our supplies from other local businesses. Local businesses supporting local businesses is good for the local economy and local people.

Our Vision
Our vision is ambitious: To be Thanet’s first choice private domiciliary care provider for customers and carers.

Your Care, Your Choice
Few of us even want to think about having domiciliary care; for many of us, however, it is something we must do. When we provide your care, our relationship is one based on more than a mere exchange. It is one based on trust. Your trust is one of the most precious things you can grant. Your grant is contingent; not constant. We hold it with confidence never conceit. We know you have a choice.

Garry Costain is the Managing Director of Caremark Thanet, a domiciliary care provider with offices in Margate, Kent. Caremark Thanet provides home care services throughout the Isle of Thanet. Garry can be contacted on 01843 235910 or email You can also visit Caremark Thanet's website at

Tuesday, 5 September 2017

Care and Support Worker Recruitment Open Day 12 September 2017


Caremark Thanet is a domiciliary care company that provides care throughout Thanet. On the 12 September 2017 we will be holding one of our Care and Support Worker Open Days at the The Yarrow Hotel, Ramsgate Road, Broadstairs, CT10 1PN. There will be two sessions: one starting at 10.30 am and the second at 12.00 midday.

These events have proved incredibly popular with people looking to work in domiciliary care. The main purpose of the event is to provide potential care and support workers with information about working in care generally, and working for Caremark Thanet more specifically.