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Monday 30 October 2017

Caremark Thanet's Coffee Morning: Get Back into Work

Would You Like to Work in Domiciliary Care?

Have you finished work but feel you are not ready to retire completely? Like many people who retire, you may still be very active and would like to do some work again. If so, have you thought about working in domiciliary care?


What Is Domiciliary Care?

Domiciliary care, or home care, is care provided in people's homes. It is an immeasurably important service delivered to some of the most frail and vulnerable members of our society. With a little help from home care providers like us, these important members of our society maintain their independence and remain living in the homes they love. It is difficult to over-exaggerate just how important this service is. Many of our customers have lived in their home for decades so it's little wonder that they choose to stay there.

What Makes a Good Care and Support Worker?

The one thing we do not look for is experience. The most important qualities we seek cannot be taught. It is our considered view that people who have the advantage of years on their side often make very good carers. The quality of patience and the ability to empathise with others - key to successful care work - are usually highly developed in people of maturity. 

It pretty much goes without saying that you have to be caring. It is not, however, a given that people who work in care are always caring. You need only look at some of the horrendous abuse cases that have happened in the last few years to be disturbingly reminded of this.

Perhaps the single most important quality for any care and support worker to possess is reliability. When you work in care, many people rely upon you. Your customers rely upon you; their families rely upon you; your colleagues rely upon you, and often other health professionals rely upon you.

You will have to be absolutely comfortable delivering personal care. We provide a wide range of services to our customers including preparing meals, shopping, medication support and domestic help. Rarely are people uncomfortable with these activities. However, personal care - the service that we most commonly provide - is something that some people are a little awkward with. You MUST be completely comfortable, competent and confident in delivering personal care. The people you are caring for are already placed in a position where their dignity is threatened. Your discomfort will only exacerbate matters.


What Should You Do Next?

If you are interested in what you have read and would like to find out more, why not come along to our coffee morning. it is being held at on Monday 6 November 2017 at Smith's Court Hotel - Eastern Esplanade, Cliftonville, CT9 2HL,  between 10.00 am - 12.00. 

The world of domiciliary care is changing, and working for Caremark Thanet over the next few years is going to open up enormous opportunities for you. Finding out more by attending our coffee morning may be one of the best things you do.

If you want to book a place contact Jemma Clayton on 01843 235910, or email Jemma at jemma.clayton@caremark.co.uk.

We are aiming the event at people who are retired; however, we have vacancies for care and support workers from the age of 18 upwards. So if you know someone who hasn't quite reached retirement age, bring them along with you. You and they will be very welcome, indeed.

Garry Costain is the Managing Director of Caremark Thanet, a domiciliary care provider with offices in Margate, Kent. Caremark Thanet provides home care services throughout the Isle of Thanet. Garry can be contacted on 01843 235910 or email garry.costain@caremark.co.uk. You can also visit Caremark Thanet's website at www.caremark.co.uk/thanet.













Thursday 26 October 2017

Airbnb Style Care: A Get Well (Re)Venue

The Challenge Facing Hospitals

It is well known that hospitals are facing major challenges in discharging patients. The equation is a very simple one: only one patient can occupy one bed at one time. Therefore, every patient who is not discharged prevents a new patient being admitted.

Many patients who are discharged require a package of care to be put in place, typically provided by home care companies. It has today been reported in several newspapers and other media that trials are to take place in Essex under which homeowners will be paid £50 a night  (perhaps up to £1000 per month) to accept patients who are discharged from hospital. The homeowner will prepare three microwave meals per day and provide a bed for the patient. It has been referred to as Airbnb style care and, obviously, there have been accusations of care on the cheap.


Who Could Possibly Benefit?

There are many arguments - social, ethical, political, business - that can be put against such a service. However, for me the most compelling argument against it is that I find it very hard to see who is going to accept - willingly - this service.

The reason I find this so difficult to fathom, is that the one group of people who might benefit from such a service are people who will need some personal care or medication support upon discharge. This is a fairly usual situation. However, the provision of a regulated activity - as many people have pointed out - must be delivered by a provider who is registered with the Care Quality Commission. The company leading this trial in Essex, a company called CareRooms, would appear not to be so registered. However, their website reads:

"We have converted spare rooms in people's private homes within the local community. These CareRooms are equipped with monitoring equipment, mobility aids, external carers and technology to educate patients on their illness/injury and how best to avoid readmission."

Forgive the note of cynicism in my voice as I point out the obvious. If the rooms are "equipped with ...external carers...", are these carers in addition to the home owner? If they are, will they be there all the time? If the answer to that is yes who pays? Even if the answer is no, who pays? And if they are carers, are they carrying out anything that is classed as a regulated activity? I could go on, but I won't. 

I won't go on because I want to share this with you.  CareRooms' website also says:

"Rent out your spare room when it suits you, get complimentary care training all the while you help those in need."

I'm sorry, but I have to state the obvious, again. Why provide care training if the people you train do not deliver care?

Just one more nugget from CareRooms:

"Assist those who want to stay in the family home and live independently longer."

Nothing wrong with that apart from the question of whose family home is being referred to?

If CareRooms are going to be providing a regulated activity, either they must have to play by the same rules as every other care company or every other care company gets to play by the same rules as CareRooms.

If there is no care - regulated activity care - then who is going to stay with a stranger after being discharged from hospital? If you need a meal preparation service only, surely you will go home and have the service provided by a domiciliary care company. Three meal preparation calls a day will be cheaper than paying CareRooms. If you are fit to be discharged, there is only one place to go: home. If you are not fit to be discharged, there is only one place to be: hospital. If you are fit to be discharged but need a little help there is only one alternative: care from a registered provider.

And Finally


I wonder if hospitals would considered renting out their beds to people looking for bed and breakfast accommodation? What do you think?


Garry Costain is the Managing Director of Caremark Thanet, a domiciliary care provider with offices in Margate, Kent. Caremark Thanet provides home care services throughout the Isle of Thanet. Garry can be contacted on 01843 235910 or email garry.costain@caremark.co.uk. You can also visit Caremark Thanet's website at www.caremark.co.uk/thanet.









Tuesday 24 October 2017

The Transformation of Domiciliary Care

Why Work in Domiciliary Care?


Why should anyone want to work in domiciliary care? There are multiple reasons, very compelling reasons, but let's face it domiciliary care does not always enjoy a good press. Spend more than a few minutes searching the internet and you will find plenty of stories to put you off working in domiciliary care.

However, I believe that there is reason for working in home care that, perhaps, you have not thought of. And that reason is that domiciliary care is changing - let's not put too fine a point on this: it is not just changing; it is transforming. It is not there yet. There is some way to go. But the change has started. And we intend to be instrumental in that transformation.

Yes, the world of domiciliary care is changing. It is a change for the better. It is a change that benefits those who work in care and those who receive care. Working in care is no longer "just a job" and those who work in care are no longer "just carers". This change is happening; it is happening now, it will continue, it has to continue, it cannot be slowed.

Domiciliary care has to evolve into a profession. It has to be seen by potential workers as a career. It has to be able to offer people opportunities to gain valuable experiences and qualifications. It has to become an industry where those who are prepared to shoulder responsibility are rewarded. This is a transformation. A transformation that will not happen without a driving force. That driving force must in the first instance be employers; in the second instance carers and potential carers.   


The Brave New World of Home Care: Is It for You?

If working in domiciliary care is truly going to offer you a career, it must transform into a place where there are greater opportunities and greater rewards. It must offer these opportunities and rewards to two groups of people who occupy two ends of a spectrum and to all those who fall in between. As is often the case, few people occupy the extremes of the spectrum; most fall somewhere in between.

At one end of the spectrum are those of you who are eminently reliable, conspicuously good at your jobs, see caring as a calling but, for various reasons, do not want to take on the burden of too much extra responsibility. You are very happy to be well trained and develop your skills because you know this enables you to provide the outstanding care that your customers have a right to receive and you have a duty to deliver. You will be very happy that care is gaining an enhanced status; you will see this as an enormous benefit for you and your customers. You will also be pleased that there are greater opportunities emerging and that, should your circumstances change, you may be able to avail yourselves of these opportunities.

At the other end of the spectrum are those of you who want a career; therefore, you may initially have entered care as a stepping stone into nursing or some other profession. You may have gone into care unsure of what you wanted and discovered you like it a great deal. Whatever your precise circumstances, you find you have joined a company that is ambitious, and has the vision to see how things must develop, and has the drive to implement change, and the awareness to recognise talent, and the desire to reward hard work. You may now realise that you are working for a dynamic company in an embryonic profession where there exists manifest opportunities for capable, enthusiastic people. Moreover, you can play a part in helping the profession mature.

This world of domiciliary care is one where the expectations upon you will be high and where diligence and talent are rewarded. It is a career, a vocation, a profession. It is not a refuge for the feckless but a proving ground for the capable; it is not a harbour for apathy but a home for industry, for enterprise, for energy, for enthusiasm.


Why Should You Work in Domiciliary Care?

Do you recognise yourself on the spectrum I have described above? Then the question for you is answered. Do you recognise the changes I have described? They are happening. Why not play a part? 

Why not find out more?



Garry Costain is the Managing Director of Caremark Thanet, a domiciliary care provider with offices in Margate, Kent. Caremark Thanet provides home care services throughout the Isle of Thanet. Garry can be contacted on 01843 235910 or email garry.costain@caremark.co.uk. You can also visit Caremark Thanet's website at www.caremark.co.uk/thanet.








Thursday 19 October 2017

Are You Retired and Looking to Return to Work?

Introduction
We are a domiciliary care company (Caremark Thanet) providing care to the residents of Thanet in their homes. We have been doing this highly successfully for almost five years. If you are retired and looking to return to work, we have opportunities for you to come and work for us as a care and support worker. You do not need experience; you do need to be caring, reliable, flexible and hardworking.



If you think this is an opportunity that might interest you, read on. If, after reading this article, you find that you are still interested in working in home care, then we should like to invite you to our coffee morning on Monday 6th November 2017 at Smith's Court Hotel, between 10.00 am - 12.00 noon. We will be able to answer all your questions at this event. In the meantime, what follows is a little bit about domiciliary care, a bit about us and a little about how we view working in domiciliary care.

Domiciliary Care
We are a home care company, which means that we go out to care for people in their homes. Working in care is very demanding but very rewarding. Our customers are amongst some of Thanet's most frail and vulnerable residents. When you work for us your, customers will depend upon you. They come to rely upon you. And it is not just customers who rely upon you; your colleagues rely upon you - as you will rely upon them; the families of your customers rely upon you, and often other health professionals rely upon you. This is a heavy responsibility, indeed. We know from experience; however, that people with a little maturity on their side are eminently suitable for shouldering this burden.

By far the most common service we provide to our customers is personal care. You have to be completely comfortable with this if you are going to become one of our care and support workers. You have to be comfortable with it because it is a service that all our carers are required to carry out. And you have to be comfortable with it because if you are not; your discomfort will be transmitted to your customer. You are already carrying out a task that, by its very nature, threatens your customer's dignity: your discomfort will simply exacerbate things.

A Little about Us
We have a very simple, yet profoundly important business ethos. We believe that our customers are the most important people for our business; that our care and support workers are the most important people in our business; that a socially responsible business is most important for all of us. We have an equally simple yet important vision: To be Thanet’s first choice private domiciliary care provider for customers and carers. You can find out more about our ethos, vision and values in this article.

Our View of Working in Domiciliary Care
We have extra-ordinary high expectations. We believe passionately that working in care is a career. When you work for us, you are never "just a carer".  Caring is not just a job; it is a vocation; caring is not the the last resort for the aimless; it should be the first choice for the ambitious; it is not a job without prospects; it is a position with opportunities; a chance to develop, not a place to rest.

Of course, we can only offer opportunities. It is down to individuals to seize them. Opportunities are not for everyone.

If you have liked what you have read, why not come along on Monday 6th November 2017. Just a reminder it is being held at Smith's Court Hotel - Eastern Esplanade, Cliftonville, CT9 2HL - between 10.00 am - 12.00. We'd love to see you there, and who knows where it might lead you.

Garry Costain is the Managing Director of Caremark Thanet, a domiciliary care provider with offices in Margate, Kent. Caremark Thanet provides home care services throughout the Isle of Thanet. Garry can be contacted on 01843 235910 or email garry.costain@caremark.co.uk. You can also visit Caremark Thanet's website at www.caremark.co.uk/thanet.






Friday 6 October 2017

The Mental Capacity Act 2005 and the Pre-eminence of Autonomy

Introduction
"L’homme est condamné à être libre"
"Man is condemned to be free"

This article is written as a paean to human autonomy. Life is about making choices. Sometimes we choose correctly; sometimes we choose wrongly; sometimes our choices are motivated by self-interest; sometimes by altruism; sometimes these motivations coincide. The point is we cannot live our lives without making choices.

For some, this radical freedom is uncomfortable. The price of this freedom is very high. We cannot choose not to make choices, because not choosing is a choice. We are condemned to be free. If we have no choice but to choose, it follows that we must be responsible for the consequences of the choices we make. And this is the concept of human autonomy. Our criminal law is predicated on human autonomy. Should we choose to break the law; we must be prepared to accept the consequences of our actions.

The corollary of having to accept the consequences of our actions is that we should not be compelled to take actions that we do not wish to take – or indeed to have actions forced upon us.  It is in the realm of medical care that autonomy plays a significant role. The position was explained succinctly by Cardozo J in the American case of Schloendorff v New York Hospital in 1914.

“Every human being of adult years and sound mind has a right to determine what shall be done with his own body; and a surgeon who performs an operation without his patient's consent, commits an assault, for which he is liable in damages.”

The Judge continued

“This is true except in cases of emergency where the patient is unconscious and where it is necessary to operate before consent can be obtained.

There are, however, limits on autonomy. My autonomy to act cannot illegitimately interfere with your autonomy to act. And that is why we have laws. Is my autonomy to refuse medical treatment completely unfettered? This question was brought into sharp relief in the case of Re MB 1997. MB was 40 weeks’ pregnant and required a caesarean section. She refused because of a needle phobia. The Court of Appeal decided that the operation could be carried out because MB was not competent to decide. However, had she been so competent, Butler-Sloss LJ explained:

“A competent woman who has the capacity to decide may, for religious reasons, other reasons, for rational or irrational reasons or for no reason at all, choose not to have medical intervention, even though the consequence may be the death or serious handicap of the child she bears, or her own death. In that event the courts do not have the jurisdiction to declare medical intervention lawful and the question of her own best interests objectively considered, does not arise.

Where, then, lie the limits of autonomy?

The Limits of Autonomy
"The only purpose for which power can be rightfully exercised over any member of a civilized community, against his will, is to prevent harm to others."

You are the author of your life story and no editor’s pen should make any corrections to your text. There should be no unofficial biographies of your life. Only those invited to help tell your story are allowed. What goes for you; goes for others. Put simply, how you choose to live your life is entirely up to you – well almost. So long as your choices cause no harm to anyone else; you should be free to do as you please.

I may not agree with how you live your life. Your choices may be morally repugnant to me, but they are your choices as to how you live your life. Your beliefs and opinions may be offensive to me and others, but you choose how to live your life. So long as you cause no harm to me or others, you choose the life you want to live. The challenging question is what constitutes harm to others, but I shall not pursue that here.

Human autonomy has a fine pedigree. John Stuart Mill was one of its most eloquent proponents. Each human being is unique; uniformity is bad. Human flourishing is to be encouraged; we must shape our lives not have them shaped for us. Ronald Dworkin, in his work Life’s Dominion: an Argument about Abortion, Euthanasia and Individual Freedom puts things quite graphically: We should “…allow someone to choose death over radical amputation or a blood transfusion, if that is his [sic] informed wish, because we acknowledge his right to a life structured by his own values.”

It would be remiss to speak of autonomy without making some reference to its opposite: paternalism – the view that, in a medical context, medical expertise knows best. I have to acknowledge that paternalism has its supporters: I am not one. I should endorse the view of Joel Feinberg who said that those who have been subjected to paternalistic interference feel “…violated, invaded, belittled”.

The Mental Capacity Act 2005
The Mental Capacity Act 2005 (the Act) came into force in 2007. There is very little that is new in the Act; it is, very much, a restatement of the position that prevailed at common law. Take a look at the statement from Cardozo J above. Although this statement was made in an American case, there is no difference between the position as stated by Cardozo J and the position in England. The foundation stone of the Act is that of human autonomy, a concept that has always sat at the high table of English legal principles. 

The Act is underpinned by five principles stated in section 1. The most important of these principles is a presumption in favour of capacity. Section 1 (2) states that “A person must be assumed to have capacity unless it is established that he lacks capacity”. This a statutory recognition of the central position that human autonomy holds in English law, and when it comes to medical treatment – for it is in this sphere that the presumption will, perhaps, have its most important application – it is a confirmation in the words of John Stuart Mill that “over his [sic] own body and mind, the individual is sovereign.”

Capacity must not be seen as an all or nothing concept. Indeed, the second and third principles of section 1 of the Act make it clear that capacity exists on a spectrum.

“A person is not to be treated as unable to make a decision unless all practicable steps to help him to do so have been taken without success.”

“A person is not to be treated as unable to make a decision merely because he makes an unwise decision.”

Capacity is time specific and decision specific. You may be able to make a decision today, but not tomorrow. You may be able to make a decision today, but struggle tomorrow. You may be able to make a decision about having your blood pressure checked but not about invasive surgery.

Just because someone makes a decision that we would not; that is not evidence of a lack of capacity. It may not be a decision that we like; it may not be one we would make; it may be a decision we would not encourage: but a decision it is. Once more, to quote John Stuart Mill: “…there may be good reasons for remonstrating …or reasoning…or persuading, or entreating, but not for compelling…”

Where, however, it is determined that capacity is wanting the final two principles of section 1 apply:

“An act done, or decision made, under this Act for or on behalf of a person who lacks capacity must be done, or made, in his best interests.”

“Before the act is done, or the decision is made, regard must be had to whether the purpose for which it is needed can be as effectively achieved in a way that is less restrictive of the person's rights and freedom of action.”





Where a person lacks capacity, a decision will be made in that person’s best interest that achieves the desired outcome. Where there are several ways of achieving the outcome, one that is less restrictive of the person’s freedom should be taken. How, though, is a lack of capacity determined?

There are two tests to determine a lack of capacity. The first is a diagnostic test contained in section 2 of the Act:

“For the purposes of this Act, a person lacks capacity in relation to a matter if at the material time he is unable to make a decision for himself in relation to the matter because of an impairment of, or a disturbance in the functioning of, the mind or brain.”

“It does not matter whether the impairment or disturbance is permanent or temporary.”


The fact that the impairment or disturbance must stem from the functioning of the mind or brain does raise a few questions of some interest; however, I shall not pursue these here.

If the person (or persons) assessing capacity is satisfied that there is an impairment or disturbance causing capacity to be wanting, the second test is then applied. The second test is a functional test contained in section 3 of the Act:

(a)to understand the information relevant to the decision,
(b)to retain that information,
(c)to use or weigh that information as part of the process of making the decision, or
(d)to communicate his decision (whether by talking, using sign language or any other means).




At common law, it was the case that there had to be compelling evidence that someone lacked capacity. Things should not be different under the Act. It is likely that where things are in the balance, a decision will be made in favour of capacity

In Conclusion
There is something else about autonomy that is important; so important that that is deserves an article all to itself. I will merely conclude this article with a mention the horrendous crimes that have been carried out on innocent human beings in the name of treatment.

No-one is sure who first uttered the aphorism about freedom’s price being eternal vigilance. It might have been Voltaire; it might have been Thomas Jefferson or Tom Paine; it might have been John Philpot Curran. It matters very little who it was: it matters that the aphorism is true. There are few threats to human freedom greater than an overbearing state with a medical profession in its thrall.


Garry Costain is the Managing Director of Caremark Thanet, a domiciliary care provider with offices in Margate, Kent. Caremark Thanet provides home care services throughout the Isle of Thanet. Garry can be contacted on 01843 235910 or email garry.costain@caremark.co.uk. You can also visit Caremark Thanet's website at www.caremark.co.uk/thanet.






Monday 2 October 2017

The Care 2014 and the Concept of Well-being


Introduction
The Care Act 2014 is regarded as one of the most important pieces of social care law for over half a century. It is not a light bedtime read. It runs to over 150 pages and contains more than 120 sections. Section 1 of the act introduces the concept of well-being: “The general duty of a local authority…in the case of an individual, is to promote that individual’s well-being.” But what, exactly, is well-being.

Well-being an Idea Whose Time Has Come
Well-being is, and has been for a while, a concept that is very much a feature of our political landscape. David Cameron explained it in  2006 as there being  “… more to life than money…”. This idea has been around for a while. In the 1970s, it was labelled the Easterlin paradox, after Richard Easterlin who argued that the rich in any particular society may be happier than the poor, but rich societies are not necessarily happier than poor ones. When Cameron was Prime Minister in 2010, the Office for National Statistics was charged, under the government’s well-being initiative, with measuring the nation’s well-being.




Well-being in the Care Act 2014
The Care Act 2014 gives no simple definition of well-being. It does, however, list nine aspects of well-being and a further eight matters to which a local authority must have regard. There is also some statutory guidance that helps interpret what is meant by well-being. Two points to note here are first that the duty placed on a local authority is a general duty. A general duty is considered to be a weaker form of a duty tout court. Second, the general duty is to promote well-being not to achieve well-being.

A key matter to which a local authority must have regard is the assumption that individuals are best placed to judge their well-being. Section 1 (3) (a) reads:

In exercising a function under this Part in the case of an individual, a local authority must have regard to the following matters in particular—
(a)the importance of beginning with the assumption that the individual is best-placed to judge the individual’s well-being.

It will be interesting to see what effect this has in encouraging a less deferential approach by the courts to social services' expertise. It will also be interesting to see how easy it will be for local authorities to defeat the assumption on financial grounds.

The Act is still relatively new so there is not yet a great deal of case law dealing with it. There has been, however, just a few weeks ago, a case involving the Act that has been considered by the Court of Appeal. The assumption appears not to have been raised, although there was a consideration of some aspects of well-being. 

R (Davey) v Oxfordshire County Council and Others


The facts of R (Davey) v Oxfordshire County Council and Others 2017 appear in the judgment of Bean LJ who delivered the leading judgement:

The Court of Appeal upheld the decision of the High Court. Mr Davey put forward a number of points, some of which touched on the general duty of his local authority to promote his well-being.

In the High Court, he had explained that his reduced budget would mean that he would have to spend more time on his own. Spending more time on his own, he argued, posed a risk to his emotional well-being. His local authority, asserted Mr Davey, should have had regard to this risk by virtue of its general duty to promote his well-being. More specifically, section 1 (2) (b) says that

“Well-being”, in relation to an individual, means that individual’s well-being so far as relating to any of the following—
 (b)physical and mental health and emotional well-being;

Morris J dismissed this claim, and concluded that the local authority had not failed to take into account the risk to Mr Davey’s emotional well-being. Detailed reasons for forming this conclusion are to be found in paragraphs 136 -141 of Morris J’s judgement. In the Court of Appeal, the contention that the local authority did not have regard to the risk to Mr Davey’s emotional well-being did not form part of the appeal.

In the High Court, Mr Davey contended that his Personal Assistants (PAs) would now be available for shorter periods and this would curtail the social activities that he could take part in. Social activities were important to his well-being. Morris J concluded that that the local authority had considered the effect on Mr Davey’s social activities of the shorter periods for which his PAs would be available. Therefore, the local authority had not acted inconsistently with section 1 of the Care act 2014. The Court of Appeal upheld the judge’s decision. Bean LJ’s reasoning is in paragraphs 82-84 of the Court of Appeal Judgment.

Mr Davey had a team of PAs working for him. This team had been together for over 17 years. He contended that his reduced personal budget would mean a change for the worse in the terms upon which this team was employed. This could lead to some in the team leaving which could affect Mr Davey’s well-being. The local authority had a duty to have regard to this risk under section 1 (3) (d) of the Care Act 2014, which states that


In exercising a function under this Part in the case of an individual, a local authority must have regard to the following matters in particular—
 (d)the need to ensure that decisions about the individual are made having regard to all the individual’s circumstances (and are not based only on the individual’s age or appearance or any condition of the individual’s or aspect of the individual’s behaviour which might lead others to make unjustified assumptions about the individual’s well-being).

Again, Mr Davey’s argument was dismissed by Morris J who explained that the local authority had had regard to all Mr Davey’s individual circumstances. Once again, the Court of appeal upheld the judge’s decision on this point. The full reasoning of Bean LJ can be found in paragraphs 66-79 of the Court of Appeal’s judgment.

Conclusion

I’m not sure that the case advances our understanding of well-being that far. It would have been good to have seen a discussion of the assumption. If local authorities can routinely defeat the assumption on grounds of cost or that risks to well-being have been considered then the assumption has little or no purpose. 

Garry Costain is the Managing Director of Caremark Thanet, a domiciliary care provider with offices in Margate, Kent. Caremark Thanet provides home care services throughout the Isle of Thanet. Garry can be contacted on 01843 235910 or email garry.costain@caremark.co.uk. You can also visit Caremark Thanet's website at www.caremark.co.uk/thanet.